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Programming insights to Storytelling, it's all here.

Ibrahim Diallo

May 2021

How long do you make your customers wait?

How long do you make your customers wait?

When the pandemic hit, most businesses closed their doors. From the 405 to the 3rd street Promenade in Los Angeles, not a soul was in the road. The only brick and mortar in town were grocery stores. People invaded those stores and snatched every last roll of toilet paper. Other businesses awaited quietly while they bled through their remaining cash. Even the online world was not spared. Customers were not sure how things would play out, so they saved their money. Or reserved it for toilet paper delivery.

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