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Imagine a mischievous agent of disruption. Not somewhere hidden in a server room where no regular human can notice. No. Imagine it right here in your office building. Forget about unplugged servers for a moment. Our "chaos monkey" is a little more… creative. This monkey lurks around meeting rooms and in a blink of an eye, you see a chair swiveling, empty. The monkey snatched your coworker away. I’m feeling a bit dramatic today, but I want to highlight the fragility that can exist in unexpected places within an organization.
There was a time when building a website felt straightforward. You'd write some HTML, add PHP for dynamic content, sprinkle in jQuery for interactions, upload it to your server, and you were done. No package managers, no build processes, no debates about hydration strategies. Today, creating even a simple webpage often involves configuring multiple tools, managing dependencies, and navigating complex development workflows. How we got here? What did we lose along the way?
As a company grows, so do its processes. At first, it’s all about building fast and solving problems. But once you hit a certain size, things like SOC 2, GDPR, and compliance become part of everyday operations. These changes are well-intentioned. They’re meant to protect the company and its customers, but they often overreach. And when they do, they don’t just add structure. They reduce efficiency.
When I heard Klarna's claims of automating 90% of their customer service, I laughed. Then they followed by announcing a layoff, it wasn’t funny anymore. Having worked in customer service, I agree, you can automate it. But you'll be disillusioned when you can't get past 40% of requests. 50% on some occasions.
In an old interview, Seth Godin brings up the point that no one person can build a computer mouse. It takes the organized efforts of thousands of experts to bring us the computer mouse. Between getting the metal, creating the plastic, designing the circuit boards, the chips, the software that runs it, the firmware, OS drivers. And then to ship it to a customer, you have the entire infrastructure of logistics and transportation to bring it to your house or a store.
In 2018, by popular request, I started writing a book. This blog having reached peak popularity at the time, I rushed to write everything about myself that I could remember: my life, my work experiences, the weird encounters I had in the United States. It's a compelling story that ends with... well, me getting fired.
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a book by Ibrahim Diallo
After the explosive reception of my story, The Machine Fired Me, I set out to write a book to tell the before and after.
I started as a minimum wage laborer in Los Angeles and I set out to reach the top of the echelon in Silicon Valley. Every time I made a step forward, I was greeted with the harsh changing reality of the modern work space.
Getting fired is no longer reserved to those who mess up. Instead, it's a popular company strategy to decrease expenses and increase productivity.